Refund and Returns Policy

Due to the nature of cosmetic products, returns are limited.

1. Return Eligibility

Returns are accepted only if:

• the product is damaged upon arrival
• the product is incorrect
• the product is defective

Customers must report issues within:

48 hours after delivery

2. Required Proof

To process a return request, customers must provide:

• order number
• photo of the product
• photo of the packaging

3. Non-Returnable Items

The following items cannot be returned:

• opened cosmetics
• used products
• items damaged by misuse

4. Refund Method

Approved refunds may be issued via:

• original payment method
• store credit
• replacement product

Processing time may take 5-10 business days.